Terms & conditions 

Cakes Decoration, design, colours, objects shown in the website are indicative samples.These cakes are hand creafted so it may be possible that actual product varies due to availability of materials and other reasons beyond our control. We try our best to give you a better result.

Delivery of cakes and other items may get delay under certain uncontrollable circumstances like Rain fall, traffic Jam, on the way vehicle problem, Accident and any Natural circumstance.

Only Addon Products can not delivered and no refund will made if you checkout only addon products. And delivery of addon products is restricted to availability. Addon products may or may not look as per website, given images are for reference only. Used brands are owned by respective manufacturers.

If customer is not satisfied with the product taste He/she should complaint within 2 hours of delivery.After that no complaints will be entertained.

If you are not satisfied with the Design of the product, Please inform once it is delivered.If it is a cash on delivery plz don't pay untill & unless you are ready to take the ordered product.If delivery gut has left from your place & you are not satisfied with product design.You need to come to our place to change/refund.

The owners of the site retains the right to refuse any order unconditionally.

In case of damage in cake due to mid way accidents a 100 percent refund will be provided to the respective customer. How ever we always try to send a substitute cake to the venue so that the party may not get spoil.

Please make sure you provide the correct address with details when making a request to make our delivery process efficient and reliable. We will not be responsible for any incorrect addresses and no complaints for the same will be entertained.

Cakes being perishable items if the receiver  is not available at the specified time of delivery then we are not responsible for the damage in the cake. However we call to inform if cake is on the way or if it is getting late due to any reason.

All claims are subject to the jurisdiction of local Delhi Court only in India.

 

TERMS & CONDITIONS FOR REFUND

We may refund total amount in case of

 We are unable to process your order due to any uncontrollable circumstances like on the way vehicle problem, Accident and any Natural circumstance, or over booking .

 If customer is not satisfied with the cake design which he/she ordered, He/ She may return the cake back to us & we will not take any cash if it is a Cash on delivery order. In case on pre payment we will refund amount to the person who paid it. Remember this will take effect only when the receiver deny to accept the cake at the time of delivery. once the delivery guys have left from point of delivery we will not refund any amount.

 

We may refund partial amount in case of

Although we ensure the highest quality standards for our products If customer is not satisfied with the product taste He/she should complaint within 2 hours of delivery.After that no complaints will be entertained.He /she can call us or mail us to complaint

 

We will not refund in case of

 

Incorrect address

Receiver not present at time of delivery.

Receiver refuses to accept.

Receiver tells us to deliver to any other person living nearby/guard/any other person .

 

TERMS & CONDITIONS FOR CANCELLATION

       Order once placed will can be cancelled before 24 hours of  delivery.

 

Disclaimer

 We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

ABOUT US

Super Cake Express is Cake delivery company specializing in traditional cakes, Designer theme based cakes, fondant cup cakes, chocolates etc. We offer a wide range of products as photo cakes, photo cup cakes, photo chocolates, traditional cakes & other customized designer cakes for your birthday, anniversary, corporate events or any other occasion.


We are based in Delhi NCR, founded in 2016.Started our venture with unique concept of Photo cakes. Started with a target of delivering happiness to your doorstep with our specially hand crafted baked products.We deliver most of our products same day.

We Deliver Happiness ...


  TERMS & POLISIES 

You may use the Site solely for your personal, non-commercial use. Your use of the Site is subject to all applicable laws and regulations. You acknowledge that, although the Internet is often a secure environment, sometimes there are interruptions in service  that are beyond the control of www.supercakeexpress.com .  

www.supercakeexpress.com shall not be responsible for any data lost while transmitting information on the Internet. While it is www.supercakeexpress.com  objective is to make the Site accessible 24 hours per day, 7 days per week, the Website may be unavailable from time to time for any reason including, without limitation, routine maintenance etc.

www.supercakeexpress.com  shall have the right at any time to change or discontinue any aspect or feature of www.supercakeexpress.com  including, but not limited to, content, hours of availability, transmission speed and requirements for access or use.

www.supercakeexpress.com values and respects the importance of maintaining the privacy of our customers, registered members  and users and has established this Privacy Policy . Below we describe why we gather information from you, what information we collect, how we collect it, what we use the information for and how you can instruct us if you prefer to limit the use of that information. This Privacy Policy is part of the Terms and Conditions, which governs your use of our web site located at www.supercakeexpress.com . The Web Site is owned  by SUPER CAKE EXPRESS. 

Why do we gather information?

To personalize customers’  experience.

To improve our website after knowing customer’s preferences.

To improve customer service in terms of content, graphics & ease to use environment.

For transactions

To send emails regarding new products, offers, promotions etc


What information do we gather?

Through www.supercakeexpress.com , when you place an order or enquire we may collect the following information: your name, address, telephone number, email address, title (gender), birth date, billing information (credit card number, expiration date and billing address), occasion type (birthday, Mothers day, etc.), products purchased, any relevant promotion code and information and the gift and message recipient's name, address, telephone number, email address, and any other information you provide to us, Information you enter is collected even if you cancel or do not complete the intended use, registration, or order process.



How we use the information we collect about you.

We use information we collect to communicate with you, to process your orders, to provide an enhanced and more personalized interactive shopping experience and to inform you, and your gift and message recipients, of offers and discounts from www.supercakeexpress.com . This information is not shared with any third party.


In the event of a merger, consolidation, or sale or transfer of all or substantially all of the assets or business of the Company by, with, or into another company (a "Successor"), one of the assets which would generally be transferred is the information we collect from our customers, Members, and users. However, the use of this information by any Successor would still be governed by the terms of this Privacy Policy, as amended from time to time, including any amendment after such transaction.



We may disclose any information you provide to us (i) when we believe disclosure to be appropriate to comply with any law, regulation, or governmental or law enforcement request, or to comply with judicial process; or (ii) if such disclosure is necessary or appropriate to operate this Web Site or to process any orders or registrations or to conduct any promotions, contests.




Consent to Transfer

www.supercakeexpress.com is operated in the India. If you are located outside India, please be aware that any information you provide to us will be transferred to India. By using the Web Site or providing us with your information, you hereby consent to this transfer. In addition, if you provide data to us about other individuals (such as your message recipients), you agree that you have obtained consent from each such individual to the submission and processing of such information under the terms of this Privacy Policy, including without limitation the transfer of such data to the India. Although we will collect and use your information only as stated in this Privacy Policy, laws generally applicable to the protection of personal data in the India may not be as stringent as those in some users' home jurisdictions.



Links

www.supercakeexpress.com wants you to be aware that when you click on links and/or ad banners that take you to third-party web sites, you will be subject to the privacy policies and terms of use of those third party web sites, not ours. While we support the protection of privacy on the Internet, we cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with, and prior to providing any personal information to, any other web site.


Corrections

If you would like to update or correct information previously provided to us, please send an e-mail with your new information, including your complete name, postal address, and email address to  thecakeexpress@gmail.com.

 RETURN REFUND & CANCELLATION POLICY


TERMS & CONDITIONS FOR REFUND

We may refund total amount in case of

 We are unable to process your order due to any uncontrollable circumstances like on the way vehicle problem, Accident and any Natural circumstance, or over booking .

 

We may refund partial amount in case of

Although we ensure the highest quality standards for our products If customer is not satisfied with the product taste He/she should complaint within 2 hours of delivery.After that no complaints will be entertained.He /she can call us or mail us to complaint

 

We will not refund in case of

 

Incorrect address

Receiver not present at time of delivery.

Receiver refuses to accept.

Receiver tells us to deliver to any other person living nearby/guard/any other person .

 

TERMS & CONDITIONS FOR CANCELLATION

       Order once placed will can be cancelled before 48 hours of  delivery.

DELIVERY INFORMATION


We deliver in Delhi/NCR

Please provide  correct address, nearest landmark and Pincode for a correct delivery process.

Once order is ready  for delivery no changes can be made.

Sender's responsibility is to ensure he/she has given us the correct delivery information, and that someone is available to receive the order. 

If you say to leave the product in a specific place at the delivery address, we can , however once the product has been left, we will not be responsible for loss or damage.

If product gets spoiled/damaged during the transit we will replace as per time limitations.

Delivery is not free in all cases. We charge as per distance time etc

Midnight delivery charges are extra

we ask time for a approx schedule we don't guarantee exact time delivery however we try our best to deliver at given time.